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Customer assistance during your tour in Puglia
On every Apulia Bike Tours trip you can reach our local team by phone 7 days a week, from 8:30 to 19:00, for anything from a puncture to a question about the route. You are given the mobile number of our local representative, and telephone assistance is included in the price of every self-guided bike, gravel and walking tour.
How does assistance work during the tour?
For your trip you receive the mobile number of our local representative. If something happens on the road, you call the service hotline and one of our assistants helps you on the phone: they work out the problem with you and tell you what to do next.
Depending on the situation, that can mean explaining how to reach the nearest bike shop, guiding you back onto the route or giving you the best way to your next accommodation.
When can I call?
Our customer service hours are 7 days a week, from 8:30 to 19:00, which covers the whole riding or walking day. It is a daytime service, not a 24-hour line: for a medical emergency, call the European emergency number 112 first, then let us know.
- Every day of the week
- From 8:30 to 19:00
- Direct mobile number of our local representative
What if I get a puncture or a mechanical problem?
Every rental bike comes with a repair kit: a spare inner tube, a pump and tyre levers. A puncture can be fixed on the spot in a few minutes, without waiting for anyone, and our assistants can talk you through it on the phone.
For anything more serious we find a solution with you, for example the nearest bike shop. Only in exceptional cases do we come out to help you in person: a support van following you on the road is not part of our self-guided tours.
Tired, lost or running late?
Our navigation app shows the GPS track, the digital roadbook and the shortcut options that most stages have, so on a hard day you can shorten the route. Your luggage reaches the next hotel whichever way you ride. If you are unsure, call us and we will suggest the easiest way to finish the day.
Contacts before and after your trip
For bookings, changes and questions before departure, our office in San Vito dei Normanni answers at booking@bikeandhikeitalia.com, on +39 0831 172 1226 and on mobile +39 391 116 7713. Every tour also includes medical and luggage insurance.
Frequently asked questions
Is telephone assistance included in the tour?
Yes. It is included on every self-guided bike, gravel and walking tour.
Is the assistance available 24/7?
No. You can reach us 7 days a week from 8:30 to 19:00. In a medical emergency call 112 first.
Will someone come to help me on the road?
Only in exceptional cases. Most problems are solved by phone, with the repair kit or at the nearest bike shop.
What is in the repair kit?
A spare inner tube, a pump and tyre levers, so you can fix a puncture yourself.
Is there a support van on self-guided tours?
No. A minivan following you on the road is not included; your luggage is transferred separately every day.
Can I shorten a stage if I am tired?
Yes. Most stages have shortcut options shown in the app, and your luggage still reaches the next hotel.